HOME RATE ORDER NEWS MEETINGS PARK INFO FAQs TRASH COLLECTION
HCMUD 71
Frequently Asked Questions
What are the hours of operation for the billing department?
The billing department is open to walk-in customers from 8:00 am – 4:00 pm Monday – Friday. Representatives are available to answer phone calls from 8:00 am – 5:00 pm Monday – Friday.

When is my water bill due?
Water bills are due on the 23rd of each month.

Am I responsible to pay my water bill if I do not receive it?
Yes, water bills are mailed in bulk from Regional Water’s office on the 3rd of each month. If you do not receive your water bill, contact our billing department at (281) 897-9100 for your current account balance.

What payment methods are available to pay my water bill?
  • Customer water account payments can be made in person at:
    19500 SH 249 – Suite 210 Houston, TX 77070 between the hours of 8:00 am – 4:00 pm Monday – Friday
  • Mail water payment in the return envelope included with your water bill to:
    Harris County MUD No. 71
    P O Box 690406
    Houston, TX 77269-0406
The District also offers the following electronic payment methods. Please see District website (www.hcmud71.com) for additional information on each payment method including transaction fee amounts:
  • Credit card (Discover or MasterCard credit card only)
  • Western Union convenience pay
  • Check by phone 713-881-0675
  • On-line check payments
Are there fees associated with paying my water bill late?
Yes, a 10% late charge is assessed to unpaid accounts on the 24th of each month. Additionally, an $8.00 delinquent letter charge will be assessed to account if not paid by due date and account will be scheduled for termination of water service due to non-payment.

How will I know if my account is scheduled for termination?
Customers will be notified of pending termination in the following manner:
  • All delinquent accounts will reflect a past due balance on their current water bill. Additionally, the message section of the water bill will inform customer of upcoming termination of water service.
  • A delinquent letter informing customer of amount owed, date payment must be received at Regional Water, and date of termination, will be mailed to customer.
  • Pending termination door hanger will be posted at customer’s service address.
How can I avoid termination of water service?
To prevent termination of water service payment for past due balance must be received at Regional Water’s office prior to the termination date. If making payment using an electronic payment method, payment in full of the past due account balance must be made no later than Monday of the termination week to avoid termination.

If my water service is disconnected due to non-payment when will service be restored?
Water service will be restored once the entire account balance and fees are paid in full and payment is received by Regional Water. In order to guarantee same day reconnection, customer must pay in person at Regional Water’s office. Customers who pay using an electronic payment option will have service restored once payment verification is received from the District’s bank, the next business day.

What is the procedure for reinstalling a pulled water meter?
The water meter will be reinstalled the next business day after all amounts owed to the District are paid in full. The Customer whose water service has been terminated and meter pulled may request same day reinstatement of service upon payment of all outstanding charges payable in a form acceptable to the District and an additional $100.00 fee received in the office of the District’s operator by 4:00 p.m. For purposes of this same-day reinstatement, payment must be made at the operator’s office and not via the additional payment options. This $100.00 fee for same-day reinstatement is in addition to any other fees owed by the Customer. In order for same-day reinstatement to occur, all amounts owed by the Customer must be brought current.

When will my security deposit be refunded?
Upon termination of service, the District will apply the security deposit to Customer’s unpaid account balance and the excess, if any, will be refunded. No interest will be paid by the District on such deposit.

Why is my water bill so high?
Water bills are generally high due to increased water usage, but it may also be the result of a water leak. Contact Regional Water at (281) 897-9100 to schedule a no charge “check for leak” service call. Customer can also check faucets and toilets for leaks. A slow drip faucet can waste 15 to 20 gallons of water a day. A leaking toilet can waste up to 100 gallons of water a day.

What is the “WHCRW” fee on my bill?
Due to the growing population in the Houston metropolitan area, MUD’s and other major groundwater users are required to convert to surface water due to limited supply of groundwater resources. The WHCRW fee is assessed to fund this conversion. For more information on surface water conversion visit the WHCRW website at: www.whcrwa.com

Who can I contact if I have a question about garbage collection?
Contact Best Trash at (281) 313-2378

Who can I contact if I have a question about MUD taxes:
Contact Tax Tech at (281) 499-1223
ABOUT US PROJECT LIST CONTACT US BOARD MEMBERS EVENT LIST LINKS
Copyright © 2009 Harris County Municipal Utility District #71
LEGAL NOTICES AND DISCLAIMERS

PLEASE READ THE FOLLOWING LEGAL STATEMENT. BY USING THIS WEB SITE, YOU ARE AGREEING TO THE TERMS BELOW:

A. THE CONTENT CONTAINED IN THIS WEBSITE IS PROVIDED BY HARRIS COUNTY MUNICIPAL UTILITY DISTRICT NO. 71, (THE "ENTITY") AS A SERVICE TO THE PUBLIC. THIS WEBSITE AND THE INFORMATION CONTAINED HEREIN SHOULD NOT BE RELIED UPON OR USED AS INFORMATION FOR THE PURPOSES OF SECURITIES DISCLOSURE ABOUT THE ENTITY OR ITS FINANCIAL CONDITION. PERSONS SHOULD NOT RELY UPON THIS INFORMATION WHEN CONSIDERING WHETHER TO BUY, SELL, OR HOLD BONDS ISSUED BY THE ENTITY. ALL INFORMATION CONTAINED HEREIN SPEAKS ONLY AS OF THE DATE INDICATED. THE ENTITY ASSUMES NO DUTY TO UPDATE ANY INFORMATION CONTAINED HEREIN.

B. LINKED SITES ARE NOT UNDER THE CONTROL OF THIS ENTITY, AND THE ENTITY IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY LINKED SITE. LINKS ARE PROVIDED ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY THE ENDORSEMENT BY THE ENTITY OF THE SITE.

C. THIS ENTITY DOES NOT WARRANT OR MAKE REPRESENTATIONS OR ENDORSEMENTS AS TO THE QUALITY, CONTENT, ACCURACY, OR COMPLETENESS OF THE INFORMATION, TEXT, GRAPHICS, LINKS AND OTHER ITEMS CONTAINED ON THIS WEBSITE OR ANY OTHER WEBSITE. SUCH MATERIALS HAVE BEEN COMPILED FROM A VARIETY OF SOURCES, AND ARE SUBJECT TO CHANGE WITHOUT NOTICE FROM THE ENTITY AS A RESULT OF UPDATES AND CORRECTIONS.

D. TO THE EXTENT ALLOWED BY TEXAS LAW, COMMUNICATIONS MADE THROUGH E-MAIL OR OTHER MESSAGING SYSTEM SHALL IN NO WAY BE DEEMED TO CONSTITUTE LEGAL NOTICE TO THE ENTITY OR ANY OF ITS OFFICERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES, WITH RESPECT TO ANY EXISTING OR POTENTIAL CLAIM OR CAUSE OF ACTION AGAINST THE ENTITY OR ANY OF ITS OFFICERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES, WHERE NOTICE TO THE ENTITY IS REQUIRED BY ANY STATE OR LOCAL LAWS, RULES, OR REGULATIONS.

E. ANY USE OF THIS WEBSITE SHALL BE DEEMED MADE IN THE STATE OF TEXAS, U.S.A., REGARDLESS OF THE LOCATION OF THE USER. THE USER AGREES THAN ANY DISPUTE WITH THE ENTITY SHALL BE BROUGHT BY THE USER EXCLUSIVELY IN THE STATE OR FEDERAL COURT IN WHICH THE ENTITY IS PRINCIPALLY LOCATED. THE USER HEREBY AGREES THAT SUCH VENUE IS APPROPRIATE. ANY USE OF THIS WEBSITE IS GOVERNED BY THE LAWS IN FORCE IN THE STATE OF TEXAS. THE USER HEREBY AGREES THAT APPLYING TEXAS LAW TO THE USE OF THIS WEBSITE IS APPROPRIATE.